We work with a lot of different, difficult clients. They all have egos the size of battleships, which must be stroked as well as managed-- and in some cases manipulated a little to our advantage. Hey that’s life.
Sometimes they cross swords, and that’s when stupid decisions are made.
Recently the underling of one of these people was implicated (wrongly, I believe) in a bash-session at a party. Alcohol was flowing freely, and although the underling did not partake, he was fingered as the source of several unsavory comments directed towards our CEO.
Hmm, who do you want to believe, someone else’s sober employee or your own, inebriated lush?
Now, the edict has come down from the mountain top that this person is not to be communicated with, even though he is the conduit to a major client. Isn’t that the most intelligent move you’ve ever heard?
This is a high-maintenance client, too.
We call them PITA’s—Pains In The Ass.
Even have a framed Golden PITA Award we circulate around the office.
So what’s the best way to manage a high-PITA client?
Communication.
What’s this juvenile delinquent’s solution?
Ignore the client’s messenger.
Unbelievable.
Apparently, PITA is a contagious condition.
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